A liderança nos processos de sucessão nas empresas familiares comerciais e de serviços da Grande São Paulo

Abstract

The most important goal of this dissertation is the analysis of the succession process in the commercial and services family companies of the Great Sao Paulo area, focusing on the leadership as one of the most crucial points for the survival of this kind of organization. Experience shows that succession is one of the biggest problems that emerges in the family organizations, independent from their dimension or the sector they are inserted in, and that most of these companies do not survive this obstacle. Most entrepeneurs do not dedicate time and effort that would be necessary to adequately prepare the succession, and this fact may cause consequences that can damage the company and the family. Searching for an understanding of this problem, with the support of the Commercial Association of São Paulo - ACSP, a research was made in which 375 questionnaires were sent to family companies to be answered, from which 53 were returned. This research integrates this dissertation and it aimed at developing a data survey about the aspects concerning to the succession, based on the difficulties related to the ones to be succeeded, the successors, family, organization and leadership. From this study, it was possible to extract conclusions and implications that can serve as a contribution to solve family conflicts related to the succession process