O profissional invisível nas emergências: sua inserção social e institucional

Abstract

This study had the objective to contribute to improving the professional qualification of invisible emergency workers, as well as to prepare an Occupational Health Program for these professionals, with the aim to ensure their physical and mental health. Invisible emergency professionals are those work actively in emergency situations but not directly with the care of people, and for that reason, do not receive specific training on emergency work. A qualitative research with purposeful sample was carried out. Five professionals answered semi-structured interviews: a daily print media journalist, an ambulance driver, an emergency department receptionist, a forensic photographer, and a psychosocial care volunteer. The content of the interviews was analyzed and organized into categories based on the literature, especially on the concepts of Psychology of Emergency, Social Psychology (identity), and Organizational Psychology (training and qualification), with the aim to raise knowledge on the phenomenon studied. It was possible to observe the lack of preparation and specific training of the invisible professionals working in emergencies. The structure of the occupational health care is ineffective and stigmatizes professionals who need psychological or psychiatric care. The training, development and education area does not promote trainings that address the real needs of the professionals. Emotional and psychosomatic disorders cause changes in the relationship and behavioral patterns of these employees. The study suggests action and management strategies that could change this reality, providing enough space for the professionals to perform their functions effectively, preserving their physical and mental health